Acceptance of these terms and conditions is a condition of booking. Submission by you of a booking is your acknowledgement that you have read, understood and agreed to be bound by these terms and conditions.
Agency
SilverStar Travel & Co Pty Ltdacts as an agent for airlines and wholesale travel companies and other suppliers providing services, including accommodation and transportation services. SilverStar Travel & Co Pty Ltdis not a provider of services and has no responsibility for services provided or not provided by any party. No warranty or representation regarding the standard of any service or product is given. All bookings are made subject to the terms and conditions and limitations of liability imposed by those service providers. It is essential that you familiarize yourself with the terms and conditions and limitations of liability of those service providers as you will be bound by them.
If any travel service provider is unable to provide the services which you have purchased from them, your remedy shall lie against the provider and not SilverStar Travel& Co Pty Ltd.
Tour Operation:
Although SilverStar Travel & Co Pty Ltd will endeavour to ensure that holidays are available as advertised, that tour itineraries schedules, advertised accommodation, sightseeing programmes and modes of transportation are subject to change without prior notice. Airline carrier, coach journeys and other forms of transport, hotel accommodation are provided by independent operators. All the bookings are subject to the items, conditions and limitations of carriers, hoteliers and other service providers. Unforeseeable circumstances such as force majeure, weather conditions, airline flight rescheduling, hotel overbooking, technical faults with transportations and road conditions may also have a consequential effect on the content and schedule of the tour after commencement. Any decision made in respect of tour services provided by independent operators to reroute or amend the itinerary due to any of the above or similar circumstances is at the discretion of the tour service provider. SivlerStar Travel & Co Pty Ltd shall not be liable for any claim from such events. You are responsible for any circumstances that may occur outside our duty of care foryou on this tour.
Air Transportation:
To assure the best rate SilverStar Travel & Co Pty Ltd uses airline carrier that will provide such fares at the time of reservation. Government tax, airport charge, fuel surcharges are current at time of booking but are subject to change without prior notice to the agency or passenger. Prices, taxes, and schedule are not guaranteed until ticketed. Additional departure taxes may be applicable at some airports and payable in the local currency directly on departure.
All applicable airline rules and restrictions apply. Schedules are subject to change without notice; it is the passengers' responsibility to call the Airline within 72 hours prior to departure date to reconfirm booking and acknowledge any schedule change. Failure to check in at least two hours to departure may result in denied boarding, and no refund will be granted. No refunds will be available after airline ticket been issued. Penalty will be applied to amendment of confirmed reservations. Please read the details in Terms of Amendment of Confirmed Reservations. Passengers transferring from one airline carrier to another are responsible for their luggage. SilverStar Travel & Co Pty Ltd accepts no responsibility for any loss, damage, omission, accident, detention, diversion or theft in regards to luggage or any personal belongings.
Form of Payment:
You can elect to pay your confirmed reservation by using any of the following payment method.
Cash in our offices only
Direct Deposit: You can pay your reserved airfare by using the service through your banking institution’s “Net Banking” services.
Credit Card: A surcharge of 2% will be apply for Visa and Master Cards.
Price and Payment:
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include currency rates, fuel surcharges, taxes and airfare season increases.
You will be required to pay a deposit when booking. You will be advised the finally amount depends on the services at your choice. Final payment is required no later than 6 weeks prior to departure or before the airline ticket/s issue, whichever is closer. Some airfares or services must be paid in full at the time of booking.
Credit cards term are:
You consent to SilverStar Travel & Co Pty Ltd supplying your billing, payment and identification information to third parties with whom you enter into transactions. SilverStar Travel & Co Pty Ltd may also provide such personal information to third parties as is required to complete your booking.
You authorise SilverStar Travel & Co Pty Ltd to disclose your credit card details to, and obtain information from, any financial institution or credit card issuer to verify the credit card and identification details you have provided to us are accurate.
You authorise SilverStar Travel & Co Pty Ltd to take steps to confirm that there is sufficient credit on your credit card account to meet likely charges. Tickets will not be issued until authorisation has been obtained from the relevant card company. You authorise us to charge all fees incurred to the credit card designated by you. If payment is not received for any reason, you agree to pay us all amounts due on demand. Confirmed bookings are subject to your credit card approval for the transaction. If the credit card is not approved, we will attempt to contact you but SilverStar Travel is not responsible for any subsequent non-provision of services in the event SilverStar Travel & Co Pty Ltd are unable to establish contact with you.
To ensure the highest level of transaction security, SilverStar Travel & Co Pty Ltd operates in conformity with the National Privacy Principles in the Privacy Act 1988 (Cth) and is committed to protecting the privacy and confidentiality of personal information. Please ensure that you view, and familiarise yourself, with our Privacy Policy, available on our website, which describes how your personal information is collected, maintained and, if applicable, circulated to third parties. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider and not against SilverStar Travel & Co Pty Ltd. In the event that payment has been made to SilverStar Travel & Co Pty Ltdby credit card, you agree that you will not seek to claim back from SilverStar Travel & Co Pty Ltdany credit card surcharges.
Amendment of Confirmed Reservations:
Up to 30 days prior to departure, any amendment made to a confirmed reservation will incur a fee of $150.00 per change per person. If any airline ticket has been issued that requires a change, for example to a date, a reissue fee will apply: at a fee of $150.00 per reissue fee in addition to any amendment fees subject to the airline. Once documents have been despatched, any amendment will incur a fee of $300.00 per change per person. Both these fees are in addition to any charges levied by ground operators, airlines, hotels or other service provider. No unused service fee are refundable ifwithin 30 days before departure or documents despatched to the service provider, such as airline carrier, coach, train, cruise, hotel, sightseeing entrance fees, meals, etc. whichever is greater.
Cancellation or Refund:
Written cancellation notice in a letter, fax or email must be received by SilverStar Travel & Co Pty Ltd.Cancellation refunds will be calculated as of the date we receive your written cancellation.
The following cancellation fees or refunds shall apply if, for any reason, the client cancels a holiday.
No refund will be issued for promotion tour.
All payments for travel services not provided to the passenger shall be refunded in accordance with these Terms and Conditions and in accordance with SilverStar Travel & Co Pty Ltd cancellation policy. SilverStar Travel & Co Pty Ltd will refund any payment made to SilverStar Travel & Co Pty Ltd directly less any cancellation fee and airline penalty that is applicable within 30 days of your written cancellation request.
The tour cancellation fee will be calculated as follows:
·No less than 90 days before departure $300 per person
·90-61 days before departure $600 per person
·60-31 days before departure 50%of the full payment per person
·30-0 days before departure 100% of the full payment per person and the following will also apply:
i.International Transportation Cancellation fees imposed will be subject to airline. Tariff Regulations for the international air portion of any flight.
ii.China Domestics Transportation Cancellation of confirmed carrier bookings will incur a cancellation fee of 100% of the applicable fare.
Traveller substitutions are considered reservation cancellations and are subject to the above cancellation fees. SilverStar Travel & Co Pty Ltd is unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours. Cancellation penalties charged by the airlines, train or cruise companies will be applied to you if flight, train or cruise tickets have been issued besides the tour cancellation fee charged.
Items Not Included In Your Tour Cost:
The tour costs quoted exclude items not specifically referred to in the tour description including, but not limited to, pre-travel documentation, travel insurance, airport departure taxes, road and airport construction taxes, excess baggage charges, porterage in China, gratuities, meals ( unless specified) and interstate/intrastate travel arrangements to and from home town and departure city.
Passports
All individuals departing from Australia must be in the possession of a valid passport. If your passport is due to expire within six (6) months of your return to Australia, and then under normal circumstances you should obtain a new passport. However, this is often variable depending on the country you visit.
Please ensure you have a valid Passport and a Visa (as applicable) to the countries you are traveling to. The Australian Department of Foreign Affairs and Trade provides helpful information on applying for or renewing an Australian passport.
A visa provides you as a non-citizen to travel to another country. Visa can be obtained from the issuing authority in Australia. Visa requirements vary both by the country you are travelling to and the current citizenship you are holdin.
It is your responsibility to check with your local immigration office and/or respective embassy or consulate to determine requirements for passports, visas and other documentation. Or vaccinations for infectious diseases. SilverStar Travel & Co Pty Ltd, or any of its employees will not be held liable for any improper documentation, or visa requirements that might result in either being denied boarding of an airline transportation due to the lack of documentation of any travelling passengers as it appears on the travel documents. All proper documentation and/or visa requirements are the FULL responsibility of the passengers as appears on any segment of the airline tickets.
http://www.dfat.gov.au/travel/index.html for further advice.
Health / Vaccinations
It is your responsibility to ensure that you are aware of any health requirements for your travel destination and to ensure that you carry all necessary vaccination documentation.
All travellers, regardless of the intended destination, should contact “The Travel Doctor” - TMVC (local call 1300 658 844) or your own doctor for professional advice prior to departure. You may also like to access the following websites, which are useful for recommendations on vaccinations required.
It is your responsibility to read the rules of the specific products before submitting an order. We reserve the rights to verify your booking in the event of an error caused by those third parties, such as booking engine or fare database system. In such circumstances, SilverStar Travel & Co Pty Ltd will consult with you to adjust your booking, or offer you an alternative product.
Currency
All pricing is reflected in Australian Dollars (AUD) unless otherwise specifically denoted on the screen.
Your obligations
You agree to use this website for lawful purposes only. You must ensure that your access to or use of the information is not illegal or prohibited by law. This website is directed to and available for Australian residents only.
You are responsible for ensuring that you have all necessary equipment (such as computer systems) to use this website and receive the information and that such equipment is functioning correctly and is properly operated and maintained. You are responsible to ensure that no unauthorised use of or access to this website or the information entered by you is made.
You must take your own precautions to ensure that the process which you employ for accessing or receiving the information or this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your property. For the removal of doubt, we are not liable in any way for any loss or damage of any kind, howsoever caused (including through negligence), arising from or in connection with any interference or damage to your property which arises in connection with your use of this website or any linked website.
Indemnity
You release and indemnify us and our related bodies corporate (as that term is defined in the Corporations Act 2001 (Cth)) and their respective officers, employees and agents from and against all actions, claims and demands (including the cost of defending or settling any action, claim or demand) which may be instituted against those persons indemnified arising from or in connection with (a) a breach by you of these terms and conditions; (b) your unlawful or negligent act or omission; or (c) your wilful misconduct.
Copyright
All copyright in the information and in this website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. Information procured from a third party may be the subject of copyright owned by that third party. Except as expressly authorised, and subject to the conditions prescribed under the Copyright Act 1968 (Cth) or except as incidental to the reasonably contemplated use of this website, you may not, in any form or by any means: (a) copy, adapt, reproduce, store, distribute, print, display, perform, publish, communicate to the public, make available to the public or create derivative works from any part of the information or this website; or (b) commercialise the information obtained from any part of this website, without our express written permission or, in the case of third party material, from the owner of the copyright in that material.
Trade Marks
Except where otherwise specified, all trade marks (including any word or device to which is attached the TM or ® symbol) is a trade mark or registered trade mark of SilverStar Travel Services.
Amendments to Terms and Conditions
SilverStar Travel & Co Pty Ltd reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this web page. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.
Cancellation due to Error
You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information due to a typographical error or like oversight. In these circumstances, SilverStar Travel & Co Pty Ltdreserve the right to cancel the transaction, not with standing that your order has been confirmed and your credit card has been charged. SilverStar Travel & Co Pty Ltd reserve this right up until the time of delivery of goods to you. If a cancellation of this nature occurs after your credit card has been charged for the purchase, SilverStar Travel & Co Pty Ltd will immediately issue a credit to your credit card account for the amount in question.
Specific Warnings
Details contained on this web site relating to goods or services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details on this web site concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction where you reside (if that jurisdiction is outside Australia) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this web site.
You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this web site. SilverStar Travel & Co Pty Ltd do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.
Linked Web Sites
This web site may contain links to other web sites (“linked web sites”). Those links are provided for convenience only and may not remain current or be maintained. SilverStar Travel & Co Pty Ltd are not responsible for the content or privacy practices associated with linked web sites.
Our links with linked web sites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and to the extent stipulated to the contrary.
SilverStar Travel & Co Pty Ltd may receive benefits from service providers to whom we provide linked web sites.
Security of Information
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, SilverStar Travel & Co Pty Ltddo not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmissions, SilverStar Travel & Co Pty Ltdwill take reasonable steps to preserve the security of such information.
Cookies
This website may utilise "cookies" (small files which are temporarily stored on your hard disk drive) to enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to prevent cookies from being, or notify you when cookies are, saved to hard disk by selecting the appropriate setting. on your browser.
Governing Law
These terms and conditions are governed by the laws of the State of Victoria in the Commonwealth of Australia. You agree to submit to the non-exclusive jurisdiction of the courts of that jurisdiction.
Responsibility and Liability:
SilverStar Travel & Co Pty Ltd (hereafter know as “Operator”) as the principal; Operator is responsible for arranging and providing all of the services offered in connection with these trips. The Operator does not own or operate, nor is it an agent for any of the airlines which will provide goods or services for the trip or for any option which may be available in connection with the trip (including free accommodation etc ) and the Operator has not priced the trip or option to allow Operator to guarantee against failure of any such firms. Accordingly, participant(s) agree to seek remedies directly with the supplier, and not to hold the Operator or sponsoring organization liable, in the absence of its negligence, for any loss, injury, delay or expense which results directly or indirectly from any action or omission, whether negligent, criminal or otherwise, of any entity providing goods and services for the trip or any available option ( e.g. without limitation, the quality of services, cleanliness of a hotel, or any flight delays). Participant(s) also agree not to hold Operator or sponsoring organization liable beyond its control (e.g. act of God). At any time, Operator may decline for any reason any person as participant on a trip (or Option) whereupon the Operator’s only obligation shall be to refund such person that portion of payment allocable to the unused services. Operator or any airline supplier referred to on this website reserves the right to cancel, change or substitute any service for any reason.